Excellence in Call Centre Operations

The Excellence in Call Centre Operations Programme is a specialised programme designed to enhance the skills, knowledge, and practices of individuals working in call centers.

Key Features

  • Accredited and Registered
  • Cutting-edge curriculum
  • Flexible structure
  • Online support
  • Affordable and Accessible
  • Internationally benchmarked
  • Multicultural Faculty and support


This programme aims to improve the overall performance and customer service quality
of call centers by providing training, best practices, and strategies for excellence
in call center operations

For more information email [email protected]

Programme Structure

Duration: 2 Days

Learning Outcomes

  • Ability to understand the fundamentals of call centre operations
  • Motivated call centre operator
  • An understanding of customer service


  • The Moment of Impact
  • Fundamentals of Call Centre Professionalism
  • Customer Journey
  • Clarity of Speech
  • Business Communication

Are you ready to take the next step?

Improve and develop your knowledge and competencies.

View all programmes

MANCOSA serves as an innovation hub for executive education, undergraduate and postgraduate management programmes to meet the requirements of professionals in both the private and public sectors.