Call Centre Leadership

The Call Centre Leadership Programme is a Specialised programme designed to prepare individuals for leadership roles within call center operations.

Key Features

  • Accredited and Registered
  • Cutting-edge curriculum
  • Flexible structure
  • Online support
  • Affordable and Accessible
  • Internationally benchmarked
  • Multicultural Faculty and support

Description

This programme aims to equip participants with the skills, knowledge, and
competencies required to effectively lead and manage call center teams,
drive operational excellence, and deliver exceptional customer service.

For more information email [email protected]

Programme Structure

Duration: 4 Days

Learning Outcomes

  • Ability to lead a high performance team
  • Motivated and efficient leader
  • High impact leader

Modules

  • Call Centre Quality Management
  • Leading a Call Centre Team
  • Enneagram: The Power of You
  • Business Management

Are you ready to take the next step?

Improve and develop your knowledge and competencies.

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MANCOSA serves as an innovation hub for executive education, undergraduate and postgraduate management programmes to meet the requirements of professionals in both the private and public sectors.

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