Excellence in Customer Service| MANCOSA

Excellence in Customer Service

The Excellence in Customer Service Programme empowers individuals and teams to deliver exceptional customer experiences.

Key Features

  • Accredited and Registered
  • Cutting-edge curriculum
  • Flexible structure
  • Online support
  • Affordable and Accessible
  • Internationally benchmarked
  • Multicultural Faculty and support


By focusing on effective communication, problem-solving, and continuous improvement,
organisations can create a customer-centric culture that drives customer loyalty
and business success.

For more information email [email protected]

Programme Structure

Duration: 1 Day

Learning Outcomes

  • The skills required to understand customer wants and needs
  • The development of service goal setting
  • An understanding of factors influencing customer service
  • Communication as an integral element of service excellence
  • Effectively resolving customer complaints

Are you ready to take the next step?

Improve and develop your knowledge and competencies.

View all programmes

MANCOSA serves as an innovation hub for executive education, undergraduate and postgraduate management programmes to meet the requirements of professionals in both the private and public sectors.