Excellence in Customer Service| MANCOSA

Excellence in Customer Service

The Excellence in Customer Service Programme empowers individuals and teams to deliver exceptional customer experiences.

Key Features

  • Accredited and Registered
  • Cutting-edge curriculum
  • Flexible structure
  • Online support
  • Affordable and Accessible
  • Internationally benchmarked
  • Multicultural Faculty and support

Description

By focusing on effective communication, problem-solving, and continuous improvement,
organisations can create a customer-centric culture that drives customer loyalty
and business success.

For more information email [email protected]

Programme Structure

Duration: 1 Day

Learning Outcomes

  • The skills required to understand customer wants and needs
  • The development of service goal setting
  • An understanding of factors influencing customer service
  • Communication as an integral element of service excellence
  • Effectively resolving customer complaints

Are you ready to take the next step?

Improve and develop your knowledge and competencies.

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MANCOSA serves as an innovation hub for executive education, undergraduate and postgraduate management programmes to meet the requirements of professionals in both the private and public sectors.

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