The Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancies available:


Student Consultant / Schools Marketer: Empangeni and Zululand Area

The position entails the following job responsibilities: Conduct school bookings/visits/mall activations

  • Recruit and Register students
  • Creating opportunities to market MANCOSA to Individuals/Corporate Customers and the Public Sector
  • Building strong networks
  • Administrative duties and office based queries
  • The collection and managing of data bases collected

Qualification/s:

  • NDip/Degree in Marketing or equivalent

Experience:

Minimum one-year experience.

Competencies and skills:

  • Negotiation skills
  • Marketing and administrative skills
  • Knowledge of a High Education Tertiary Industry
  • Brand and product knowledge
  • MS Office Suite
  • Reporting Skills
  • Presentation skills
  • Knowledge of the Schooling environment
  • Data collection and storing skills
  • Public speaking
  • Responsible
  • Telephonic etiquette
  • Project management
  • Interpersonal skills
  • Problem solving skills
  • Time management
  • Effective communication skills

Additional requirements:

  • Maybe required to work during the weekends
  • Code 08 Valid Driver’s license
  • Own vehicle

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 26th September 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.

Student Academic Support - Academic Support Consultant : Durban

Core purpose:

The core purpose of the job is to comply with initiatives relating to the key institutional objectives growth, stakeholder engagement and, operational and academic excellence. In doing so the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

Core functions:

  • Investigating and resolving queries and complaints arising from the Student Administration Support unit via all activated support channels including email, calls, face-to-face and social media, in accordance with SOPs
  • Tracking queries and complaints in accordance with targets and SLA times
  • Identifying business process areas in which challenges may be experienced, proactively proposing, and developing action plans for mitigation and resolution as applicable
  • Conducting follow-ups on queries and complaints emanating from the customer satisfaction surveys
  • Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed
  • Directing the flow of email/telephone correspondence and greeting walk in customers in a receptionist role, as determined by operational requirements
  • Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plan and procedures by way of development, review and filing
  • Communicating and tracking students identified as at risk per allocated programmes, in accordance with action plans detailed by the Programme Coordinators and as per the Student Services outlines procedures
  • Tracking and following up with interventions utilised and planned for students identified as at risk
  • Soliciting feedback from students at risk on the pastoral care extended and the effectiveness of the intervention
  • Connecting with students via email, social media and telephonically at key intervals in the student lifecycle using appropriate scripts as approved by the line manager

Qualification/s:

  • Bachelor’s Degree (preferably psychology or social science)

Experience:

Minimum 2 years’ experience in a customer service related environment.

Related knowledge, competencies and skills:

  • Knowledge and a clear understanding of policies, procedures and rules that govern the Higher Education environment
  • Proficiency in Microsoft Excel, Word, Outlook, PowerPoint
  • Computer literate
  • The individual must be driven by service excellence and have the ability to communicate effectively within a high functioning team environment
  • Good analytical and conflict resolution skills
  • Attention to detail with a strong focus on quality
  • Exceptional time management skills
  • Excellent verbal and written communication skills
  • Proactive
  • Assertive
  • Easily adaptable to change
  • Must be able to multi-task

Additional requirements:

  • Will be required to work overtime and during the weekends
  • Will be required to travel as required

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 26th September 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.


Student Advisor : East London

The position entails the following job responsibilities:

  • Consult and co-ordinate student recruitment and enrolment by having detailed understanding and knowledge of admissions, registration criteria, scholarship/bursary information and registration deadlines
  • Conduct cold calling of prospective students
  • Provide career and academic counselling
  • Serve as the “go to person” for the recruitment of students and response to queries
  • Prepare and submit required documentation for registration and administration
  • Assist with planning and implementation of the workshop process
  • Assist with the planning and implementation of the examination process
  • Perform adhoc job-related duties as assigned

Qualification/s:

  • Senior Certificate (Grade 12)
  • Short learning programme/course in office and or business administration

Experience:

  • Minimum one to three years’ experience within an office environment
  • Sales and Marketing experience is an advantage

Job related knowledge and skills:

  • Brand and product knowledge
  • Institutional and industry knowledge/ understanding
  • Student recruitment policies and procedures

Competencies and skills:

  • MS Office Suite
  • Responsible
  • Proactive and
  • Confident
  • A self-starter
  • Networking skills
  • Effective communication skills

Additional requirements:
Required to work during the weekends and overtime.

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 02nd October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.

Junior Business Development Consultant : Johannesburg and Cape Town

Core functions:

Sales, Marketing, CRM

Promote MANCOSA’s products and services to both public and private sectors in an effort to achieve established targets
Actively market Executive Education Short Learning Programmes and formal qualifications to government departments, municipalities and private companies
Establish and maintain relationships with MANCOSA alumni
Travel locally and within SADC in an effort to expand brand awareness

Qualification/s:

A relevant tertiary qualification.

Experience:

3 years’ experience in the higher education sector in a similar role.

Skills and competencies:

Must be able to work within pre-determined time frames and deadlines
Must be able to speak confidently and demonstrate professionalism
Must be a collegial team player
Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
Excellent writing and reporting skills
Possess a high level of work ethic and confidentiality

Additional requirements:

Must be able to work during weekends when requested
Valid driver’s license

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 02nd October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.

Call Centre Agent : Durban, Johannesburg and Cape Town

Core purpose:

Interact telephonically with outside parties and existing students and introduce MANCOSA’s product offerings and services.

Core functions:

  • Prepare sales scripts to conduct cold calling on potential students to enroll for programmes
  • Describe products and services
  • Identify and overcome objections
  • Take the customer through the registration process
  • Obtain student information
  • Obtain possible student leads or referrals
  • Takes responsibility for organising, record keeping and storing electronic information for students
  • Follow up on leads and initial contacts
  • Complete records of telephonic interactions
  • Consult with department managers for outstanding queries to resolve.
  • Assist in preparation of weekly and monthly reports
  • Meet and exceed targets

Qualification/s:

  • Senior Certificate or Equivalent
  • Relevant computer applications Certificates and or Call Centre system training would be an advantage

Experience and skills:

  • Minimum one-year experience in a sales or call centre environment
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Knowledge of sales principles and methods
  • Proven track record in sales
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Persuasive
  • Possess an ability to adopt and solve problems
  • Must be able to make sound judgement under pressure
  • Deadline driven
  • Tenacious
  • Negotiation skills
  • Stress tolerance
  • High energy level
  • Integrity
  • Numerical ability

Advantages:

Experience with help desk support would be an added advantage

Additional information:

Must be able to work during workshops and overtime when necessary.

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 02nd October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.