When you use our mobile application, MANCOSA Student Comms, please refer to our dedicated Mobile App Privacy Policy for details on how we collect, use, and process your personal information through that application specifically. This includes information related to identity verification, chat functionality, and media sharing, which may differ from the information we collect through our website.
Effective Date: 04-03-2025
App Name: MANCOSA Student Comms
Organization Name: MANCOSA (PTY) LTD
MANCOSA (PTY) LTD (“we”, “our”, or “us”) is committed to protecting the privacy and security of users of our mobile application, MANCOSA Student Comms (“the App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App, in accordance with applicable privacy regulations and Google Play policies.
1. Information We Collect
a. Personal Information
• Student ID, Email Address, and Name
• Profile Details
• Device Information
• Selfies for exam identity verification
• Images and videos shared through the chat system
b. Usage Data
• Log and Event Data
• Crash Reports and Diagnostic Data
2. How We Use Your Information
• Provide and maintain app functionality
• Identify and authenticate users before examinations
• Enable secure chat communication with staff and support
• Allow image/video sharing for exam queries or special requests
• Send push notifications to inform students about exam updates, announcements, and important alerts
• Monitor performance and improve user experience
• Comply with legal obligations
3. Permissions Usage
READ_MEDIA_IMAGES permission is used for the following purposes:
• Student Authentication & Authorization: Students must upload a selfie for identity verification before taking an exam. This ensures only authorized users can access the examination system.
• Chat Functionality: Enables students and examiners or support staff to exchange images related to exam queries, technical issues, or special requests such as program/elective changes or exemption management.
• Privacy Measures: The app does not automatically access the gallery; users manually select the media they wish to upload.
READ_MEDIA_VIDEO permission is used for the following purposes:
• Chat Functionality for Exam Support: Students may send video clips (e.g., explaining technical issues) to support staff. This permission allows video selection and sharing within the chat.
• Privacy Measures: The app does not automatically access the gallery; users manually select the media they wish to upload.
4. Sharing and Disclosure of Information
We do not sell or rent your personal information. We may share data with:
• MANCOSA Administrative Staff
• Service Providers under confidentiality agreements
• Authorities if required by law
5. Data Security
We use appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.
6. Data Retention
Personal data is retained only as long as necessary for intended purposes or as required by law.
7. User Rights
You have the right to:
• Access your personal data
• Request corrections
• Request deletion (subject to obligations)
• Withdraw consent where applicable
To exercise these rights, contact us at: study@mancosa.co.za
8. Compliance with Google Play Policies
This Privacy Policy complies with all relevant Google Play Developer Policies, including user consent, permission usage, and secure data practices.
9. Children’s Privacy
The App is for students generally aged 18 and older. We do not knowingly collect data from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users via the App or other appropriate means. Continued use signifies acceptance.
11. Contact Us
If you have any questions or concerns, contact us at:
MANCOSA (PTY) LTD
26 SAMORA MACHEL ST, KWAZULU NATAL
DURBAN – 4000
South Africa (ZA)
Email: study@mancosa.co.za
Phone: +27 31 300 7200