The Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancies available:

Debtors Clerk : Durban

Core functions:

  • Produce plans to achieve debt collection targets
  • Engage students of payment plans and alternative options that exist
  • Identify clients with recurring outstanding payments and forward statements
  • Maintain an efficient consulting and feedback relationship with students regarding queries
  • Escalate 3rd party queries to relevant departments
  • Monitor and track payments not captured on payment system
  • Be knowledgeable of company policies and procedures and inform students adequately
  • Identify students that require pre-legal engagement authorities for a consistent nonpayment record
  • Achieve sufficient “promise to pays” targets are met and ensure consistent feedback for all students who have made ptp’s
  • Constantly promote various payments options to encourage more monthly payments

Qualification(s):

Senior certificate – Matric / Equivalent.

Experience:

3 years’ experience with collection.

Competencies and skills:

  • Conflict Management
  • Interpersonal skills
  • Time Management
  • Pastel competency
  • Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism
  • Computer Literate (Microsoft Office, Excel, Word, Power Point, Access, Internet and Email)
  • Possess a high level of ethics, confidentiality and integrity
  • Must be a collegial team player
  • Must be able to work within pre-determined time frames and deadlines

Additional requirements:

Must be able to work during weekends and/or when required.

Company Location:

Durban

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 18th September 2017 .
Should you not hear from us within 14 days, please consider your application unsuccessful .

Debtors Administrator : Durban

Core functions:

  • Daily receipting – Analyse received payments for anomalies and consult students to confirm payments
  • Liaise with student recruitment department of payments received for new and existing students
  • Daily scrutinize unallocated monies and receipt it to student’s accounts
  • Ensure all enquiries are actioned within a specified time frame as it impacts financial decisions
  • Update access to internet to view results, and process credit notes when necessary
  • Print statements once a month. Check accounts for small balances and anomalies that exist and update where necessary
  • Maintain debit order file and liaise with students of debit orders due for deduction and if debit orders fail students are to be advised in time of penalties
  • Providing Manual statements done on an excel spreadsheet to Debtors
  • Monitor dormant and overdue accounts. Use all forms of communication to alert students
  • Engage with attorneys for students disputing balances, being listed, etc
  • Engage with counsellors for students going under Debt Review
  • Complete administrative tasks and ad hoc duties

Qualification(s):

Senior certificate – Matric.

Experience:

3 years’ clerical experience.

Competencies and skills:

  • Conflicting and Interpersonal skills
  • Time Management
  • Pastel competency
  • Must be able to speak confidently and demonstrate telephone etiquette and overall professionalism
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Possess a high level of ethics, confidentiality and integrity
  • Must be a collegial team player
  • Must be able to work within pre-determined time frames and deadline

Additional requirements:

Must be able to work during weekends when requested.

Company Location:

Durban

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 18th September 2017 .
Should you not hear from us within 14 days, please consider your application unsuccessful .

IT Support Technician : Johannesburg

Core purpose:

The IT Support Technician will be responsible for hardware and software support of desktop computer systems and servers located at the Johannesburg office as well as providing remote support to regional offices.

Core functions:

  • Provide 1st and 2nd line User Desktop Support, Troubleshooting, Helpdesk to RSA and SADC regional offices (±200 users)
  • Software Support: Installation and troubleshooting of Software, Pastel Partner, Access Control Software (Impro), Softline VIP Payroll, Digidoc flow Document Management Software, Google Apps, Metrofile dataStore EDMS, Sage Pastel Evolution and MS Sequel support
  • Computer hardware and server support, repairs and upgrades
  • 1st & 2nd Line Desktop, LAN Support in order to setup user desktops, notebooks, email configuration and troubleshooting, multifunction printer configuration and troubleshooting, PC Tablet troubleshooting, basic network cabling and network switch support, wireless network support and troubleshooting
  • Provide technical support during workshop lectures, tuition centre IT support during examinations and weekends which include Audio/Visual support
  • Keeping up to date with the latest technologies and solutions
  • IT asset tracking and documentation
  • Office administration functions include filing, communicating with suppliers and processing of payments

Qualification(s):

  • An A+ and N+ or equivalent IT Diploma/Degree with 2 – 3 years’ experience in computer hardware and networking
  • Microsoft Operating Systems XP and above
  • Microsoft Office Packages 2003 and above
  • Additional experience will be advantageous:
    • MCSE qualification and 2 – 3 years Microsoft domain environment experience. Preferably 2nd – 3rd level capabilities
    • Microsoft Exchange 2010 and higher: Minimum experience 2nd line setup and support
    • Strong knowledge and experience of Virtual Servers especially Windows Hyper-V Environment
    • Apple OS knowledge/ iOS / Android and Mobile smart devices setup and support
    • 2nd line level of Networking, cabling and Managed/Unmanaged switch support
    • 1st line Wireless infrastructure configuration and setup

Skills and attributes:

  • Highly level of problem solving skills
  • Work well independently and as part of a team
  • Stress management skills
  • Time management
  • Proactive attitude
  • Honesty and integrity
  • Excellent written and verbal communication/reporting skills
  • Be able to interact on a professional level with staff, management and students

Additional requirements:

Job Flexibility to work on weekends and after hours when required.

Company Location:

Durban

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 18th September 2017 .
Should you not hear from us within 14 days, please consider your application unsuccessful .

Receptionist : Durban

Core purpose:

The position entails the following job responsibilities:

  • Greet and attend to visitors, students and staff
  • Receive and transfer calls within the organisation
  • Perform a variety of administrative functions and assist in the coordination of various events
  • Distribute mail within MANCOSA as and when required
  • Assist with student queries and guide walk-ins
  • Perform adhoc job-related duties as assigned

Qualification(s):

An office admin certificate or equivalent.

Experience:

Minimum one-year experience.

Job related knowledge and skills:

  • Brand and product knowledge
  • MS Office Suite
  • Basic computer skills (Microsoft Word, Excel, Outlook and PowerPoint)
  • Professional communication skills (Verbal and Non-verbal)

Competencies:

  • Responsible and Accountable
  • Confident and Proactive
  • Ability to network and communicate eloquently

Additional requirements:

Must be able to work during weekends and when requested.

Company Location:

Durban

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 22nd September 2017 .
Should you not hear from us within 14 days, please consider your application unsuccessful .

Academic Administrator : Johannesburg Learning Centre

Core functions:

  • To electronically create workshop timetables and disseminate workshop schedules and information to all students
  • To manage and resolve student queries through face-to-face interaction or via email to ensure student satisfaction
  • Organize workshops by identifying suitable academics
  • Collecting, analysing and communicating workshop feedback to lectures
  • Organize and hire venues to conduct workshops and provide effective facilitation and comfortable study environments
  • Set-up workshop venues by providing required resources to be used for facilitation purposes
  • Monitor inventory by manually checking for a suitable amount of resources to avoid any limitations
  • Complete administrative tasks and ad hoc duties
  • Develop innovative and creative ways in teaching and learning

Qualification(s):

A relevant Diploma/Degree qualification.

Experience:

1 year in a Higher Education Tertiary Institution.

Skills and competencies:

  • Must be able to work within pre-determined time frames and deadlines
  • Must be able to speak confidently and demonstrate professionalism
  • Must be a team player
  • Possess a high level of ethics and confidentiality
  • Product and brand knowledge relevant to Mancosa
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Computer literacy – Internet/ system usage
  • Verbal and written communication skills
  • Professional etiquette

Additional requirements:

  • Be able to work during weekends/ overtime when requested
  • Valid driver’s license

Company Location:

Johannesburg

To apply: All applicants are to forward their CV’s to hr@mancosa.co.za by no later than 22nd September 2017 .
Should you not hear from us within 14 days, please consider your application unsuccessful .