The Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancies available:

Kindly fill and forward the employment application form and your CV’s to hr@mancosa.co.za.


Student Registration Support Consultant : Durban

Core purpose:

The core purpose of the job is to comply with initiatives relating to the key institutional objectives growth, stakeholder engagement and, operational and academic excellence. In doing so the incumbent is responsible for performing a wide range of initiatives related to student retention and customer service.

Core functions:

  • Receiving and analysing the Assessment, Verification and Certification Committee reports to categorise students according to their registration status.
  • Actioning the appropriate follow up mechanism in accordance with the SOP for each registration category identified.
  • Actioning the appropriate follow up mechanism for Cancellations, Deferrals and Change of Electives (COE) in accordance with the SOP
  • Tracking each registration across registration categories in alignment with the SOPs and communicated targets.
  • Reporting daily targets in accordance with key tracking points to the unit line manager and through discussions provide suggestions for the improvement of service and retention initiatives.
  • Facilitating the resolution of queries and complaints arising from the Student Registration Support unit as well as conducting follow-ups emanating from the customer satisfaction surveys.
  • Investigating and resolving queries and complaints as determined by the Student Services Manager.
  • Contributing to re-engineering business processes and applicable policies, in accordance with regulatory requirements if applicable, with the purpose of enhancing efficiency and quality of activities executed.
  • Directing the flow of email/telephone correspondence and greeting walk in customers in a receptionist role, as determined by operational requirements.
  • Administering records within the department including but not limited to reports, templates, forms, minutes, policies, plan and procedures by way of development, review and filing.

Qualification/s:

  • Bachelor’s Degree
  • Relevant computer applications Certificates and or Call Centre system training would be an advantage

Experience and skills:

  • Minimum two (2) years’ experience in a customer service related environment and a minimum of one (1) year in a sales environment.
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Persuasive
  • Possess an ability to adopt and solve problems
  • Must be able to make sound judgement under pressure
  • Deadline driven
  • Tenacious
  • Negotiation skills
  • Stress tolerance
  • High energy level
  • Integrity

Advantages:

Experience with help desk support would be an added advantage.

Additional requirements:

Must be able to work weekends and overtime when necessary.

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 19th October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.


Student Advisor : Johannesburg

The position entails the following job responsibilities:

  • Consult and co-ordinate student recruitment and enrolment by having detailed understanding and knowledge of admissions, registration criteria, scholarship/bursary information and registration deadlines
  • Conduct cold calling of prospective students
  • Provide career and academic counselling
  • Serve as the “go to person” for the recruitment of students and response to queries
  • Prepare and submit required documentation for registration and administration
  • Assist with planning and implementation of the workshop process
  • Assist with the planning and implementation of the examination process
  • Perform adhoc job-related duties as assigned

Qualification/s:

  • Senior Certificate (Grade 12)
  • Short learning programme/course in office and or business administration

Experience:

  • Minimum one to three years’ experience within an office environment
  • Sales and Marketing experience is an advantage

Job related knowledge and skills:

  • Brand and product knowledge
  • Institutional and industry knowledge/ understanding
  • Student recruitment policies and procedures

Competencies and skills:

  • MS Office Suite
  • Responsible
  • Proactive and
  • Confident
  • A self-starter
  • Networking skills
  • Effective communication skills

Additional requirements:
Required to work during the weekends and overtime.

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 19th October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.

Call Centre Agent : Johannesburg and Cape Town

Core purpose:

Interact telephonically with outside parties and existing students and introduce MANCOSA’s product offerings and services.

Core functions:

  • Prepare sales scripts to conduct cold calling on potential students to enroll for programmes
  • Describe products and services
  • Identify and overcome objections
  • Take the customer through the registration process
  • Obtain student information
  • Obtain possible student leads or referrals
  • Takes responsibility for organising, record keeping and storing electronic information for students
  • Follow up on leads and initial contacts
  • Complete records of telephonic interactions
  • Consult with department managers for outstanding queries to resolve.
  • Assist in preparation of weekly and monthly reports
  • Meet and exceed targets

Qualification/s:

  • Senior Certificate or Equivalent
  • Relevant computer applications Certificates and or Call Centre system training would be an advantage

Experience and skills:

  • Minimum one-year experience in a sales or call centre environment
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Knowledge of sales principles and methods
  • Proven track record in sales
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Persuasive
  • Possess an ability to adopt and solve problems
  • Must be able to make sound judgement under pressure
  • Deadline driven
  • Tenacious
  • Negotiation skills
  • Stress tolerance
  • High energy level
  • Integrity
  • Numerical ability

Advantages:

Experience with help desk support would be an added advantage

Additional information:

Must be able to work during workshops and overtime when necessary.

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 19th October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.

Monitoring and Evaluation Administrator : Durban

Core purpose:

The core purpose of the job is to assist uphold minimum quality standards across all institutional departments by maintaining records and providing administrative support to the Monitoring and Evaluation Department in order that the department may operate efficiently.

Core functions include:

Office Administration

Qualification/s:

Diploma in Office Administration or equivalent qualification

Experience:

  • 1 Years’ experience in an auditing environment or accreditation in the higher education sector
  • Proficient in Microsoft Office (Excel, Word, Power Point, and Outlook)

Competencies and skills:

  • Project management
  • Organisational and coordination skills
  • Data analysis and interpretation
  • Communication skills, both verbal and written
  • Computer literacy

Additional information:

  • After hours and Saturday work may be required.
  • Special or ad-hoc projects may be allocated as determined by the institutions operational requirements.

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 23rd October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.

Junior IT Support Technician : Durban

Core purpose:

The IT Support Technician will be responsible for hardware and software support of desktop computer systems and servers located at the Johannesburg office as well as providing remote support to regional offices.

Core functions:

  • Provide 1 st and 2 nd line User Desktop Support, Troubleshooting, Helpdesk to RSA and SADC regional offices (±200 users)
  • Software Support: Installation and troubleshooting of Software, Pastel Partner, Access Control Software (Impro), Softline VIP Payroll, Digidoc flow Document Management Software, Google Apps, Metrofile dataStore EDMS, Sage Pastel Evolution and MS Sequel support. Must have Veeam experience as well as Firewall experience
  • Must have had exposure to Mimecast portal policy administration
  • Computer hardware and server support, repairs and upgrades
  • 1st and 2nd Line Desktop, LAN Support in order to setup user desktops, notebooks, email configuration and troubleshooting, multifunction printer configuration and troubleshooting, PC Tablet troubleshooting, basic network cabling and network switch support, wireless network support and troubleshooting
  • Provide technical support during workshop lectures, tuition centre IT support during examinations and weekends which include Audio/Visual support
  • Keeping up to date with the latest technologies and solutions
  • IT asset tracking and documentation
  • Office administration functions include filing, communicating with suppliers and processing of payments

Qualification/s:

  • An A+ and N+ or equivalent IT Diploma/Degree with 2 – 3 years’ experience in computer hardware and networking
  • Microsoft Operating Systems XP and above
  • Microsoft Office Packages 2003 and above
  • Additional experience will be advantageous:
    • MCSE qualification and 2 – 3 years Microsoft domain environment experience. Preferably 2nd – 3rd level capabilities
    • Microsoft Exchange 2010 and higher: Minimum experience 2nd line setup and support
    • Strong knowledge and experience of Virtual Servers especially Windows Hyper-V Environment
    • Apple OS knowledge/ iOS / Android and Mobile smart devices setup and support
    • 2nd line level of Networking, cabling and Managed/Unmanaged switch support
    • 1st line Wireless infrastructure configuration and setup

Skills and attributes:

  • Highly level of problem solving skills
  • Work well independently and as part of a team
  • Stress management skills
  • Time management
  • Proactive attitude
  • Honesty and integrity
  • Excellent written and verbal communication/reporting skills
  • Be able to interact on a professional level with staff, management and students

Additional information:

Job Flexibility to work on weekends and after hours when required.

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 23rd October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.


Internal Auditor : Durban

Core purpose:

To promote and maintain a culture of quality and compliance within the institution by upholding minimum quality standards across all institutional departments and performing a wide range of assurance and advisory services to the institution in support of effective governance, accountability and performance. This includes internal auditing, quality assurance related functions and regulatory compliance.

Core functions:

  • Internal auditing
  • Risk monitoring
  • Regulatory compliance

Qualification/s:

B-Tech Internal Auditing.

Experience:

  • 3 years’ experience in internal auditing related to business processes, preferably in education
  • Proficient in Microsoft Office (Excel, Word, Power Point, and Outlook)
  • Integral knowledge of the higher education framework and relevant legislative requirements both locally and in the regions.arch experience

Skills required:

  • Project management skills
  • Presentation skills
  • Audit approaches, techniques and tools
  • Organizational and coordination skills
  • Data analysis and interpretation
  • Communication skills, both verbal and written
  • Computer literacy
  • Analytical/critical thinking

Additional information:

Must be able to work overtime and under pressure when necessary.

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 23rd October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.

Call Centre Agent : Cape Town

Core purpose:

Interact telephonically with outside parties and existing students and introduce MANCOSA’s product offerings and services.

Core functions:

  • Prepare sales scripts to conduct cold calling on potential students to enroll for programmes
  • Describe products and services
  • Identify and overcome objections
  • Take the customer through the registration process
  • Obtain student information
  • Obtain possible student leads or referrals
  • Takes responsibility for organising, record keeping and storing electronic information for students
  • Follow up on leads and initial contacts
  • Complete records of telephonic interactions
  • Consult with department managers for outstanding queries to resolve.
  • Assist in preparation of weekly and monthly reports
  • Meet and exceed targets

Qualification/s:

  • Senior Certificate or Equivalent
  • Relevant computer applications Certificates and or Call Centre system training would be an advantage

Experience and skills:

  • Minimum one-year experience in a sales or call centre environment
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Knowledge of sales principles and methods
  • Proven track record in sales
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Persuasive
  • Possess an ability to adopt and solve problems
  • Must be able to make sound judgement under pressure
  • Deadline driven
  • Tenacious
  • Negotiation skills
  • Stress tolerance
  • High energy level
  • Integrity
  • Numerical ability

Advantages:

Experience with help desk support would be an added advantage

Additional information:

Must be able to work during workshops and overtime when necessary.

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 23rd October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.


Student Recruitment Manager : Johannesburg

Job purpose:

To provide exceptional student service by promoting the brand image of the institution with the objective of increasing the student numbers and meeting all targets.

Key responsibilities:

  • Guide and oversee processes of overall recruitment team
  • Ensure compliance with internal controls and adherence with policies and procedures to effectively process student applications within a reasonable/stipulated turnaround time
  • Strategize and develop new ideas to increase the registration numbers
  • Consult and co-ordinate student recruitment and enrolment by having detailed understanding and knowledge of admissions, registration criteria,
  • Ensure all queries received are dealt with timeous, if the query is escalated, conduct follow up calls until the query is resolved and communicate the outcome to the student.
  • Update the Standard Operating Procedures document with any new processes or policyand inform all stakeholders of the changes or updates
  • Conduct cold calling to build a data base, call companies, stakeholders, alumni and referrals from existing students/applicants.
  • Ensure student enrolment targets set at the beginning of an intake and implement appropriate strategies to achieve same.
  • Have a sound knowledge and understanding of the Customer Relationship Management system and the general eco-system that supports student enrolment.
  • Manage the flow of leads and ensure that established conversion rates are met.
  • Engage with other departments within the institution that are directly or indirectly linked to the student enrolment process.
  • Assist students with escalated queries and complaints where it could have a negative impact on our efforts to procure more registrations.
  • Train, mentor and develop the student advisors to perform optimally.
  • Perform adhoc job-related duties as assigned by the Directors

Minimum qualification/s:

NDip/Degree in Marketing or equivalent

Requirements:

Minimum 3 years in sales, marketing administration related environment with 1 year in supervisory position.

Core competencies and skills:

  • Brand and product knowledge
  • Institutional knowledge and understanding
  • Student recruitment policies and procedures
  • Responsible
  • Proactive
  • Confident
  • Good motivator
  • A self-starter
  • Strong Networking skills
  • Professional verbal and written communication skills
  • Ability to produce reports and present to Directors and Chief Executive Officer

Additional requirements:

  • Must be adaptable to changing work hours
  • Must be willing to work weekends and overtime

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 23rd October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.

Research Coordinator : Durban

Core purpose:

Coordinate and administer topic submission, marking of research proposals, manage and monitor research process. Consult and provide pastoral care to students and organize and facilitate research events.

Core functions:

  • Coordinate research topics; provide guidance on topic selection
  • Present topics at topic meetings and provide written feedback to students
  • Evaluate research proposals and provide feedback to student and supervisor
  • Acts as a liaison between students and supervisors and ensure supervisor reports are submitted
  • Provide pastoral care to students and follow up on outstanding reports
  • Identify students at risk and file reports
  • Consult and provide information for students on research process
  • Manage and oversee research process cycle within allocated groups.
  • Assists with organizing and facilitating research events i.e. conference, colloquiums etc.

Qualification/s:

A relevant Master’s degree

Experience and skills:

  • At least 1-2 years’ experience within a higher education faculty and or research environment
  • Knowledge of research processes and methodology

Competencies and skills:

  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Record keeping and database management
  • Integrity
  • Must be able to make sound judgement under pressure
  • Decision maker
  • Deadline Driven
  • Strong interpersonal skills
  • Proven track record and the ability to prioritize
  • Numerical ability
  • Reporting skills
  • Prioritization and time management
  • Possess a high level of ethics and confidentiality

Additional information:

Must be able to work during weekends when requested.

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 24th October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.


Assistant Librarian : Durban

Core purpose:

The Library Assistant will be responsible for providing traditional library services for the entire MANCOSA GSB Library Users, to organise the library materials and make them available to students.

To efficiently carry out various library services and functions and to ensure that both students and staff are assisted in an effective manner.

Core functions:

  • Assist in the processing of library resources using LIBWIN
  • Facilitates access of library resources to students and staff: through face to face, emails and telephone
  • Maintains order in the library and enforces library rules and regulations
  • Instructs Mancosa staff and students on the use of computers, photocopiers, and related library resources, access to internet and WI-FI
  • Assist students with uploading assignments and access to past year examination papers
  • Assists with circulation of library resources amongst staff
  • Research Support – assists students with literature searches and training students on the use of appropriate resources

Qualification/s:

BIL Degree, Post Graduate Diploma in Library and Information Studies.

Experience:

Minimum one years’ experience working in academic library.

Job related knowledge and skills:

  • Computer skills
  • Ability to use library catalogs, indexes tools, and services
  • Ability to communicate effectively orally and in writing
  • Excellent human relations skills
  • Ability to work in a team and individually

Additional requirements:

  • Must be adaptable to changing work hours
  • Must be willing to work evenings, Saturdays and Sundays

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 24th October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.


Student Advisor : East London

The position entails the following job responsibilities:

  • Consult and co-ordinate student recruitment and enrolment by having detailed understanding and knowledge of admissions, registration criteria, scholarship/bursary information and registration deadlines
  • Conduct cold calling of prospective students
  • Provide career and academic counselling
  • Serve as the “go to person” for the recruitment of students and response to queries
  • Prepare and submit required documentation for registration and administration
  • Assist with planning and implementation of the workshop process
  • Assist with the planning and implementation of the examination process
  • Perform adhoc job-related duties as assigned

Qualification/s:

  • Senior Certificate (Grade 12)
  • Short learning programme/course in office and or business administration

Experience:

  • Minimum one to three years’ experience within an office environment
  • Sales and Marketing experience is an advantage

Job related knowledge and skills:

  • Brand and product knowledge
  • Institutional and industry knowledge/ understanding
  • Student recruitment policies and procedures

Competencies and skills:

  • MS Office Suite
  • Responsible
  • Proactive and
  • Confident
  • A self-starter
  • Networking skills
  • Effective communication skills

Additional requirements:
Required to work during the weekends and overtime.

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 24th October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.


Student Advisor : Pretoria

The position entails the following job responsibilities:

  • Consult and co-ordinate student recruitment and enrolment by having detailed understanding and knowledge of admissions, registration criteria, scholarship/bursary information and registration deadlines
  • Conduct cold calling of prospective students
  • Provide career and academic counselling
  • Serve as the “go to person” for the recruitment of students and response to queries
  • Prepare and submit required documentation for registration and administration
  • Assist with planning and implementation of the workshop process
  • Assist with the planning and implementation of the examination process
  • Perform adhoc job-related duties as assigned

Qualification/s:

  • Senior Certificate (Grade 12)
  • Short learning programme/course in office and or business administration

Experience:

  • Minimum one to three years’ experience within an office environment
  • Sales and Marketing experience is an advantage

Job related knowledge and skills:

  • Brand and product knowledge
  • Institutional and industry knowledge/ understanding
  • Student recruitment policies and procedures

Competencies and skills:

  • MS Office Suite
  • Responsible
  • Proactive and
  • Confident
  • A self-starter
  • Networking skills
  • Effective communication skills

Additional requirements:
Required to work during the weekends and overtime.

To apply: All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 25th October 2018. Should you not hear from us within 14 days, please consider your application unsuccessful.