Tele Call Centre Agent : Durban

Core purpose:

Interact telephonically with outside parties and existing students and introduce MANCOSA’s product offerings and services.

Core functions:

  • Prepare sales scripts to conduct cold calling on potential students to enroll for programmes
  • Describe products and services
  • Identify and overcome objections
  • Take the customer through the registration process
  • Obtain student information
  • Obtain possible student leads or referrals
  • Takes responsibility for organising, record keeping and storing electronic information for students
  • Follow up on leads and initial contacts
  • Complete records of telephonic interactions
  • Consult with department managers for outstanding queries to resolve.
  • Assist in preparation of weekly and monthly reports
  • Meet and exceed targets

Qualification/s:

  • Senior Certificate or Equivalent
  • Relevant computer applications Certificates and or Call Centre system training would be an advantage

Experience and skills:

  • Minimum one-year experience in a sales or call centre environment
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Knowledge of sales principles and methods
  • Proven track record in sales
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Persuasive
  • Possess an ability to adopt and solve problems
  • Must be able to make sound judgement under pressure
  • Deadline driven
  • Tenacious
  • Negotiation skills
  • Stress tolerance
  • High energy level
  • Integrity
  • Numerical ability

Advantages:

Experience with help desk support would be an added advantage

Additional requirements:

Must be able to work during workshops and overtime when necessary.

To apply:

All applicants are to kindly fill and forward the employment application form and their CV’s to hr@mancosa.co.za by no later than 23rd April 2019.  Should you not hear from us within 14 days, please consider your application unsuccessful.

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