Tele Call Centre Agent : Durban

Core purpose:

Interact telephonically with outside parties and existing students and introduce MANCOSA’s product offerings and services.

Core functions:

  • Prepare sales scripts to conduct cold calling on potential students to enroll for programmes
  • Describe products and services
  • Identify and overcome objections
  • Take the customer through the registration process
  • Obtain student information
  • Obtain possible student leads or referrals
  • Takes responsibility for organising, record keeping and storing electronic information for students
  • Follow up on leads and initial contacts
  • Complete records of telephonic interactions
  • Consult with department managers for outstanding queries to resolve.
  • Assist in preparation of weekly and monthly reports
  • Meet and exceed targets


  • Senior Certificate or Equivalent
  • Relevant computer applications Certificates and or Call Centre system training would be an advantage

Experience and skills:

  • Minimum one-year experience in a sales or call centre environment
  • Proficient in Microsoft Office (Excel, Word, Power Point, Access, Internet and Email)
  • Knowledge of sales principles and methods
  • Proven track record in sales
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Persuasive
  • Possess an ability to adopt and solve problems
  • Must be able to make sound judgement under pressure
  • Deadline driven
  • Tenacious
  • Negotiation skills
  • Stress tolerance
  • High energy level
  • Integrity
  • Numerical ability


Experience with help desk support would be an added advantage

Additional requirements:

Must be able to work during workshops and overtime when necessary.

To apply:

All applicants are to kindly fill and forward the employment application form and their CV’s to by no later than 23rd April 2019.  Should you not hear from us within 14 days, please consider your application unsuccessful.

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